Returns & Exchanges
Thank you for purchasing artwork from Gwendolin Lewis. We want you to be completely satisfied with your purchase. Please read our returns policy carefully before making a return. This policy is subject to Australian Consumer Law (ACL).
- Returns: Due to the nature of our art production process, we generally do not accept returns unless the artwork arrives damaged or defective (e.g, significant colour discrepancies, creases, tears, printing errors). Please contact us immediately (within 48 hours of delivery) with photos and details so we can work with you to resolve the issue. We may offer a full refund, replacement (if available), as required by Australian Consumer Law.
- Return Window: You have 14 days from the date you *receive* your artwork to request a return (for original paintings) or report any damage/defects (for prints).
- Condition of Return: Artwork must be returned in its original condition, carefully packaged as received, and free from any damage caused after delivery. This includes being free from scratches, fingerprints, or any other marks not present upon original shipment. We will assess the condition upon receipt.
- Return Shipping Costs (Domestic): For Australian customers, the buyer is responsible for all return shipping costs unless the artwork arrived damaged or defective. We strongly recommend using a trackable shipping service with insurance to protect against loss or damage during transit and provide proof of delivery.
- Return Shipping Costs (International): For international customers, you are responsible for all return shipping costs. We strongly advise using a reputable courier service that provides tracking and insurance.
- Refund Process: Upon receiving and inspecting the returned artwork, we will process your refund within 7 business days back to the original payment method. Refunds will exclude the original shipping cost.
- Damage or Defect Claims: If your artwork arrives damaged or defective, please contact us immediately (within 48 hours of delivery) with photos and details. We will work with you to resolve the issue, which may include a full refund, replacement (if available), repair at our discretion, or other remedies as required by Australian Consumer Law.
Exchanges
As our artwork is often created to order, we do not offer direct exchanges. If you have any concerns about your purchase or would like a different size or variation, please contact us within 7 days of receiving your order so we can discuss options.
Custom Orders
Please note that custom orders are non-refundable due to their personalised nature *unless* there is a significant defect in our workmanship. We will work closely with you throughout the creation process to ensure your satisfaction.
Contact Us
If you have any questions or concerns regarding our returns policy, please contact us.
Disclaimer: This policy is subject to change without notice and is governed by Australian law.